In the words of the client, below, it was a fairly small job, but one that really demonstrated the high levels of commitment to service quality and customer care we strive to achieve, which has undoubtedly helped to build our business and reputation over the last thirty years.
“My parents have a bungalow which is quite elevated at the front. There are steps up to the front door which are near impossible for them to use with nothing to hold on to. As their son, I was asked to sort out some handrails but despite Dad being eligible for disability support I was not to install anything which might spoil the appearance of the property from the front. I received quotes from a number of local companies but was never left feeling confident they understood my requirements and no-one ever really presented pictures of anything that confirmed their proposal matched my brief. I was looking on-line for more local suppliers of handrails when I came across the Alpha Rail website.
I was impressed with their approach right from the first telephone call. This helpful attitude was displayed throughout the project. Their estimator came to the house to offer his thoughts, went away and came back with another colleague to measure up. A quote quickly followed and drawings were sent to me to confirm the design and specification.
I was involved in fine tuning the detail, which gave me full control of the end result. In fact, throughout the designing of the handrails I was confident my brief was being respected completely.
On completion emails were sent to keep me informed of delivery and the job was finished off to my complete satisfaction. It was also no trouble for Alpha Rail to return with some touch up paint after I noticed a few scuffs to the paint work following my installation.
The handrailings were made exactly to the specification and fitted perfectly. As I was going to fit them myself, Alpha Rail helped me to fully understand what I needed to do, to prepare them for installation – although a fitting service was offered if required.
Alpha Rail delivered a comprehensive service. They have a team of specialists, who from my experience all work together to ensure customer satisfaction. I wanted a bespoke product to answer a quite complex problem and given the scale of the project I was finding many companies were not interested in helping as I got the feeling it probably would not have had enough profit in it to make it worth the effort. I am indebted to the Alpha Rail team for helping me achieve a near perfect outcome – and I only say near perfect as I broke 4 drill bits going through the concrete slabs!!
Quite honestly everything about about the Alpha Rail service stood out. A good job well done – heartfelt thanks for helping me to put a massive smile on my parents faces”